Engineers App
The Reliable Engineers App
A mobile app for the people on the other end of the page — engineers who need to be woken up at 3am when production breaks. Receive incidents, acknowledge them, and triage on the go.
Android only at v1
What the app is for#
The Engineers app is the responder side of Reliable. Customers integrate the Frontend SDK on their site; the SDK reports errors; the paging engine decides who is on-call; this app is what wakes that person up. It's not a configuration tool — admins configure rotations and policies from the web dashboard. This app is for engineers who are on the receiving end of those decisions.
Day-to-day, an engineer uses the app to:
- Get paged on critical incidents — full-screen takeover, alarm sound, big ACKNOWLEDGE button.
- Browse the incident feed, drill into a specific incident, see the full activity trail.
- Acknowledge, resolve, reopen, or add a note to an incident.
- Check who's on-call right now and when their next shift is.
- Receive quiet update notifications when AI reclassifies an incident's severity.
The four screens#
Overview
Active incident count, latest incident, system health pulse — at-a-glance status across your project.
Incidents
Every incident in your project. Filter by status, acknowledge / resolve / reopen, append notes to the activity trail.
Schedule
Who's on-call right now (with countdown), your next shift, upcoming team rotation.
Profile
Read-only profile + sign out. Channels / rotation / preferences are admin-managed from the dashboard.
Engineer vs admin — who controls what#
The single most common confusion at onboarding: engineers don't configure their own rotation. The app is intentionally a thin responder client. Anything that affects who gets paged when lives in the dashboard.
| Concern | Who owns it | Where |
|---|---|---|
| Who is on shift at time T | Admin | Dashboard → On-call → Schedules |
| Severity bypass policy | Admin | Dashboard → Settings |
| Tier / policy targeting | Admin | Dashboard → Engineers |
| Notification channels | Admin (FCM token auto-registered) | Dashboard → Engineers → Manage Channels |
| Acknowledge / resolve / reopen / note | Engineer | Mobile app |
The principle